Frequently Asked Question

Your Questions, Our Answers

Placing and Order

Where is my order?

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

Will I be kept informed of the status of my order?

As soon as your order and payment go through, we'll send you an order confirmation email. We'll also email you once your order ships (1-5 business days, depending on the selected shipping speed) with a shipping confirmation email with tracking details (applicable in most countries).

What if my email is wrong on my order?

As soon as your order and payment go through, we'll send you an order confirmation email. We'll also email you once your order ships (1-5 business days, depending on the selected shipping speed) with a shipping confirmation email with tracking details (applicable in most countries).

Can I change or cancel an order after it has been placed? 

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

Can I place an order over the phone? 

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

What happens if an item in my order is out of stock? 

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

Does product availability on your website reflect in-store inventory?

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

I have a gift card and/or merchandise credit, how can I redeem? 

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

Do you provide gift wrapping or gift messages?

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

Shipping

What is your return policy?

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

How can I return my order?

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

How will I be provided a return shipping label?

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

Returns and exchanges

How do I return my Cyclon™ product?

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

Can I return Last Season or Limited Edition products?

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

Can I edit my return request after it has been submitted?

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

Security and privacy

Is it safe to use my credit card on your website?

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

Is it safe to buy from Zero online?

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

How do I know if a website selling Zero products is legitimate?

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

Sustainability

What is Zero's impact mission?

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

Do you publish a sustainability report?

As soon as your order and payment go through, we'll send you an order confirmation email. We'll also email you once your order ships (1-5 business days, depending on the selected shipping speed) with a shipping confirmation email with tracking details (applicable in most countries).

Do you have a strategy to lower your environmental footprint?

As soon as your order and payment go through, we'll send you an order confirmation email. We'll also email you once your order ships (1-5 business days, depending on the selected shipping speed) with a shipping confirmation email with tracking details (applicable in most countries).