Refund policy

We offer 60-day returns and 120-day exchanges:

• Within 60 days of receiving your item, you can return it for a refund to your original payment method, or for an exchange or gift card.
• From day 61 through day 120, you can exchange your item or return it for a gift card. Refunds are not available after 60 days.

Return Processing Fee: All returns are subject to a $10 processing fee, which will be deducted from your refund amount.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can enter your order number and shipping zip code here: Return Center. or contact us at CustomerCare@ZeroRestriction.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at CustomerCare@ZeroRestriction.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Refunds are available on returns requested within 60 days of receiving your item. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at CustomerCare@ZeroRestriction.com.

Exchanges and Gift Cards
Exchanges and returns for a gift card can be requested within 120 days of receiving your item through our Return Center. After 60 days, returns are issued as a gift card only.

What is “Free Returns” Coverage?
When you opt in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.